All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to JetAiro Services.

JetAiro Services act only, subject to terms and conditions under which services like the transport, hotels, airlines, railways and tickets are provided by us.

Booking

On confirmation of booking your contract is with JetAiro Services.. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

Advance Payment

For the services contracted, a minimum deposit of 25% of the total cost is to be paid by customer to JetAiro Services. The deposit is required to hold the booking on confirmed basis.

Balace Payment

Balance payment is to be made on or before the date of start of services. Any booking made within 07 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note:- Apart from above, in case of bookings for hotel or resort, air tickets, rail tickets full payment is required to be made at the time of booking itself.

Mode Of Payment

• Clients can make payment using any of the following methods:
• By Online Credit Card Payment (Visa/Master Card/Diners Club)
• By Online Debit Card Payment (Master Card/Visa/Maestro)
• By Cash / Cheque / Demand Draft.
• By Bank Transfer (RTGS & NEFT).

Note:- In case of payment through credit/ debit card, 3.5% bank charges would be levied over and above the total amount.

Cancellation / No Show / Early Departure

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

• 30 days & prior to arrival - 10% of the tour/service cost.
• 29 days to 22 days prior to arrival - 25% of the tour/service cost.
• 21 days to 16 days prior to arrival - 60% of the tour/service cost.
• 15 day to 07 days prior to arrival - 100% of the tour/service cost.
• 07 days & less, prior to arrival or no show - NO REFUND

Note

Irrespective of above mentioned cancellations slabs - in case of cancellation of tour / travel services after the booking is made with us - a minimum 10% service charges would be applicable.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

Refund

In regard to refund of unused / utilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Ectra Usage Of Vehicle

Please note that the cost of extra usage of vehicle (cars / coaches / Van with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.